Return & Refund Policy

Effective date: July 29, 2026

We want you to feel confident shopping with Pretty Selfish. This policy applies to orders delivered in Canada and the United States.

30-day return window

You may request a return within 30 days after your order is delivered. To be eligible, every item must be unused, unopened, in its original condition, and returned in its original packaging with all labels, seals, and protective materials intact. Proof of purchase is required.

Gel nail stickers and hygiene-sensitive products

Gel nail stickers and other hygiene-sensitive nail products cannot be returned once their packaging or hygienic seal has been opened. Nail stickers must be completely unused and untested. Accessories must also be unused, unopened, and in their original packaging.

This hygiene restriction applies to voluntary change-of-mind returns. It does not limit any mandatory rights you may have if an item is defective, damaged, unsafe, materially different from its description, or incorrectly supplied.

How to request a return

Before sending anything back, email contact@imprettyselfish.com with:

• Your order number;
• The reason for the return; and
• Clear photographs of the product, all sides of the packaging, and any seals.

We will review your request and, if approved, provide return instructions and the authorized return address. Returns sent without prior authorization may not be accepted. Please do not send returns to any address shown on a shipping label or elsewhere on the website.

Return shipping

For an approved change-of-mind return, the customer is responsible for return shipping costs. We recommend using a tracked service, as you remain responsible for the parcel until it is delivered to the authorized return location.

If the return is caused by an item that arrived damaged, defective, or incorrect, Pretty Selfish will provide an appropriate solution and cover reasonable return shipping where a return is required.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. Contact us as soon as possible at contact@imprettyselfish.com if an item is damaged, defective, or incorrect. Include your order number and clear photos of the product, packaging, shipping label, and the issue so we can assess the claim promptly.

Non-returnable items

• Opened or used gel nail stickers and other opened hygiene-sensitive products;
• Used, tested, altered, or incomplete items;
• Items without their original packaging or with a broken seal;
• Gift cards; and
• Items marked final sale, except where mandatory law provides otherwise.

Cancellations

To request a cancellation, contact contact@imprettyselfish.com as soon as possible. Orders can only be cancelled before they enter fulfilment. Because processing may begin quickly, we cannot guarantee that a cancellation request can be completed.

Refunds

Once an authorized return is received and inspected, we will notify you whether the refund is approved. Approved refunds are issued to the original payment method. We aim to process approved refunds within 10 business days after inspection. Your bank or card provider may need additional time to post the refund.

Original shipping charges and return shipping costs are non-refundable unless the return is due to our error, the item is defective, or applicable law requires otherwise.

Exchanges

We do not offer direct exchanges. If your return is approved, you may place a new order for the preferred item.

Agreement and statutory rights

By placing an order, you acknowledge that you have reviewed this policy. Nothing in this policy excludes or limits consumer rights that cannot legally be excluded or limited under applicable Canadian federal, provincial or territorial law, or applicable United States federal or state law.

Contact

Pretty Selfish
Email: contact@imprettyselfish.com
Website: https://imprettyselfish.com